Frequently Asked Questions

FAQs | MaPsyché
Products & Materials
Are your products made of real silver or gold?

Our jewelry is made with premium materials such as 925 sterling silver, copper plated with platinum, and gold plating over titanium steel or copper. We ensure quality and durability in every piece.

What materials are used in the Origin Collection?

The Origin Collection uses natural Wood Jasper and White Mother-of-Pearl combined with copper plated platinum for a natural and elegant look.

See more: Origin Collection

Orders & Payments
How do I place an order?

Place your order easily on our website by selecting products and completing checkout. We accept major credit cards and PayPal.

Can I modify or cancel my order?

Order changes or cancellations are possible before shipment. Contact customer service promptly for assistance.

Shipping & Delivery
What are your shipping options and delivery times?

Standard international shipping takes 7-14 working days. Orders over $69 qualify for free international shipping.

More details: Shipping & Delivery

Returns & Exchanges
What is your return and exchange policy?

Return/exchange requests must be made within 14 days of delivery. Products must be unused with original packaging intact.

Shipping costs for non-quality returns are paid by the buyer. For quality issues, please contact us.

Full policy: Returns & Exchanges

Jewelry Care
How should I care for my jewelry?

Avoid chemicals like perfume, detergents, and skincare products. Remove jewelry before bathing, swimming, or exercising. Clean with a soft cloth and store properly to prevent oxidation.

Learn more: Jewelry Care Tips

Others
Do you offer gift wrapping?

Yes, gift wrapping options are available at checkout.

Can I request a custom design?

We currently focus on our curated collections, but feel free to contact us via our Contact page for inquiries.