Returns & Exchanges

At MaPsyché, we take pride in the quality of our jewelry and want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you.

Return & Exchange Policy

  • All return and exchange requests must be submitted within 14 days of package delivery (including the 14th day).

  • Returned items must be in brand-new, unused condition, with all original packaging and accessories intact.

  • If the returned item affects secondary sales (e.g., signs of wear, damage, or missing parts), we reserve the right to refuse acceptance.

Return Shipping Costs

  • For returns and exchanges not due to product quality issues, the buyer is responsible for all return shipping costs.

  • If your order has quality issues or does not match the product description upon arrival, please contact our customer service with photos of the item. We will review the case objectively and provide a solution as soon as possible.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Earrings

  • Customized or personalized jewelry

How to Request a Return or Exchange

  1. Contact our customer service within 14 days of receiving your order.

  2. Provide your order number, product details, and reason for return/exchange.

  3. Our team will guide you through the return process and provide the return address.